Privacy Policy
Last Updated: March 15, 2025
At solarivento, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education services. We comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) that govern how we handle your data.
Information We Collect
We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data we gather automatically through your use of our website and programs.
Personal Information You Provide
When you register for our programs, contact us, or use our services, you might share:
- Your name, email address, and phone number
- Postal address and billing information
- Educational background and professional experience
- Payment details for course enrollment
- Communication preferences and feedback
- Any information you include in messages or inquiries
Information Collected Automatically
Our website gathers technical data to improve your experience and understand how people use our services:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referring websites and search terms used
- Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect for specific purposes related to delivering quality financial education. Here's what we do with your data:
| Purpose | Details |
|---|---|
| Service Delivery | Processing enrollments, providing course access, and delivering educational materials |
| Communication | Sending program updates, responding to inquiries, and sharing relevant educational content |
| Payment Processing | Managing transactions, invoicing, and handling refunds when applicable |
| Improvement | Analyzing usage patterns to enhance our courses and website functionality |
| Legal Compliance | Meeting regulatory requirements and protecting our rights |
Marketing Communications
We may send you information about upcoming programs, workshops, or resources that align with your interests. You can opt out of marketing emails at any time by clicking the unsubscribe link in our messages or contacting us directly.
How We Share Your Information
We don't sell your personal information to third parties. However, we do share data with specific partners who help us deliver our services:
- Service Providers: Companies that help with payment processing, email delivery, website hosting, and data analytics work under strict confidentiality agreements
- Educational Partners: Sometimes we collaborate with other institutions or instructors who need access to participant information to deliver joint programs
- Legal Requirements: We disclose information when required by law, court order, or to protect our rights and the safety of others
- Business Transfers: If solarivento merges with or is acquired by another organization, your information may transfer as part of that transaction
All third parties we work with must comply with Australian privacy laws and maintain appropriate security measures.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them:
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
Correct Information
If your details are inaccurate or outdated, you can ask us to update them. We'll make corrections promptly.
Delete Your Data
You can request deletion of your information, subject to legal and contractual obligations we may have to retain certain records.
Restrict Processing
In some situations, you can ask us to limit how we use your information while we address your concerns.
How to Exercise Your Rights
Send an email to info@solarivento.com with your request. Include your name, contact details, and a clear description of what you'd like us to do. We'll verify your identity before processing your request and respond within a reasonable timeframe.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Data Security Measures
We implement several security practices to protect your information from unauthorized access, alteration, or destruction:
- Encrypted connections (SSL/TLS) for data transmission
- Secure servers with regular security patches and updates
- Access controls limiting who can view your information
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy practices
- Secure backup systems with encryption
While we take these precautions seriously, no system is completely secure. We encourage you to use strong passwords and protect your login credentials.
Data Retention
We keep your information for as long as necessary to provide our services and meet legal obligations. Here's our general approach:
Active Participants
While you're enrolled in programs or actively using our services, we maintain your full account information to support your learning experience.
Inactive Accounts
If you haven't engaged with us for three years, we may archive or delete non-essential information while retaining records required for financial reporting or legal compliance.
Legal Requirements
Some records must be kept for specific periods under Australian tax and business laws. These typically include financial transactions, enrollment records, and certificates of completion.
Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our site. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential Cookies: These are necessary for the website to function properly and can't be disabled
- Analytics Cookies: Help us understand visitor behavior and improve our site
- Preference Cookies: Remember your settings and choices for a better experience
International Data Transfers
Some of our service providers are located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place:
- We only work with providers who offer adequate data protection
- Contractual agreements require overseas providers to handle data according to Australian privacy standards
- We assess the privacy laws of destination countries before transferring data
Most of our international providers are located in the United States and European Union, where privacy frameworks align closely with Australian requirements.
Children's Privacy
Our programs are designed for adults aged 18 and over. We don't knowingly collect information from children under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.
If you believe your child has provided us with personal information, please contact us immediately so we can remove it.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email to registered users explaining key changes
- Providing notice through our learning platform for active participants
Continuing to use our services after we update this policy means you accept the changes. If you disagree with modifications, please contact us to discuss your concerns or discontinue using our services.
Privacy Questions?
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: info@solarivento.com
Phone: +61449254056
Mail: St Thomas the Apostle Primary School, 39 Boddington Cres, Kambah ACT 2902, Australia